The Gourmet Warehouse · Vancouver, BC
Good questions.
Helpful answers.
Your guide to shopping with us—from the first item in your cart to the next meal on your table.
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Shopping & ordering
A little help before and after checkout. For an existing purchase, find order updates, changes or cancellations, or help with received items.
Do I need an account to place an order?
No, you do not need an account, but it’s simple to create one and makes ordering easier without having to fill in your details every time you shop with us. You’ll also enjoy benefits such as order tracking and the ability to create wish lists. Register your account now, or start shopping and set up your account when you check out—whichever suits you best.
Which payment methods and currency do you accept?
We accept Visa credit cards, Mastercard, American Express, PayPal, digital wallets such as Google Pay, and Gourmet Warehouse eGift Certificates. Prices are in Canadian dollars (CAD).
Where can I see shipping charges and taxes?
Use the shipping estimate in your cart or enter your delivery details at checkout. Applicable taxes and any product-specific fees are shown during checkout. Review your total before paying.
Are online prices and stock the same as in store?
Prices are generally the same online and in store. In some cases, you may see a different price online because certain manufacturers’ Minimum Advertised Price (MAP) policies limit the lowest price we can display on our website. For those products, a lower promotional price may occasionally be available in store. If you order online for in-store pickup and a lower in-store price is available, we’ll adjust your price accordingly.
Our Vancouver store carries a wider selection. Some fragile, oversized or heavy items are excluded online because they are difficult to ship.
- Shopping in store? For stock checks or product questions, email service@gourmetwarehouse.ca or call 604-253-3022.
- Shopping online? For online stock, ordering help, or a product you saw in store but cannot find online, email websales@gourmetwarehouse.ca or call 604-253-3022 and ask for the web store support team.
Can I change or cancel an order?
Contact websales@gourmetwarehouse.ca or 604-253-3022 as soon as possible with your order number and requested change. The team will confirm what is possible for your order; a change or cancellation is not guaranteed.
What should I do if checkout is not working?
Email websales@gourmetwarehouse.ca or call 604-253-3022 for help placing your order. Describe the issue and include the product name and any error message.
Shipping & delivery
Where we ship, what it costs and how to get help.
Where do you deliver?
We currently ship to eligible addresses in British Columbia, Alberta, Saskatchewan, Manitoba, Ontario and Quebec. Shipping is unavailable to Atlantic Canada, the three territories and addresses outside Canada. Address and product restrictions apply. See shipping eligibility.
How much does shipping cost?
Shipping within Vancouver is CAD $13. Rates for other destinations start at $18 elsewhere in British Columbia; $23.21 for Alberta, Saskatchewan and Manitoba ($25.65 for rural locations); and $29.89 for Ontario and Quebec. All rates are in Canadian dollars. Your final quote depends on the order and destination. Check your cart or checkout for the actual charge.
Is there a minimum order for shipping?
Orders shipping to Alberta, Saskatchewan, Manitoba, Ontario or Quebec require a merchandise subtotal of at least CAD $80 before tax under the published shipping policy. Some exceptions may apply; contact us for details.
Can electrical products be shipped outside British Columbia?
No. Our published shipping policy restricts electrical products to delivery within British Columbia.
Can you deliver to a PO box or hotel?
We do not ship to hotels. Some restrictions apply to PO box addresses. Before placing an order for delivery to a PO box, contact websales@gourmetwarehouse.ca to confirm whether we can ship to your address.
When will my order arrive?
Delivery depends on product availability, destination and the shipping option selected. For a time-sensitive order, ask websales@gourmetwarehouse.ca before purchasing. An order date should not be treated as a guaranteed arrival date.
How can I check my order or get help with a delay?
Visit My Account if you ordered using an account. For an update—including guest orders—email websales@gourmetwarehouse.ca with your order number. If you have received a tracking link, check it for the carrier’s latest update.
Can refrigerated or frozen products be shipped?
Refrigerated and frozen products are available for local in-store pickup only. We do not ship refrigerated or frozen products.
In-store pickup
Collect your order from our Vancouver store.
Is in-store pickup free?
Yes, in-store pickup is free for customers with a British Columbia billing address. Select the pickup option at checkout when available.
How do I schedule my in-store pickup?
Select “Vancouver In-Store Pickup” at checkout, then choose an available date and time slot from the 14-day calendar. Same-day pickup may be available, provided there are at least two hours to prepare your order.
When and where should I collect my order?
Collect your order during your selected time slot at The Gourmet Warehouse, 1340 East Hastings Street, Vancouver. Head inside the store to the customer service desk to retrieve your order.
If a product availability issue prevents us from preparing your order as scheduled, we’ll contact you before your pickup time to resolve it.
Can’t make your selected pickup time? Please contact our web store team at 604-253-3022 or websales@gourmetwarehouse.ca to choose another available date and time. If you miss your scheduled pickup without rescheduling or contacting us, your order will be cancelled and your payment refunded.
Can someone else pick up my order?
Yes, except for high-value items. When placing your order, enter your designated pickup person’s full name in the checkout comment field. They must bring government-issued photo ID so we can confirm we’re handing your order to the right person. Cab drivers, Uber drivers and couriers cannot collect orders.
To change your pickup person, email websales@gourmetwarehouse.ca with their full name to confirm that you authorize them to collect your order. Forward your “Ready for Pick up” email to them.
High-value items: Third-party pickup is not permitted. The original credit cardholder must be present with the physical card used for payment and matching government-issued photo ID.
What do I need to bring with me?
Bring government-issued photo ID matching the name of the designated pickup person, and have your order number handy so our team can locate your order quickly.
In some cases, you must also present the physical card used for payment. For high-value items, the original credit cardholder must attend in person with that card and matching government-issued photo ID.
Returns & order issues
Help after your purchase. Please keep your order number handy.
Can I return or exchange my purchase?
Eligible items may be returned or exchanged within 30 days of purchase. They must be unused, unopened and in their original packaging with all accessories. Your order number and prior authorization from our online customer service team are required. Read the full returns policy.
Which items are final sale?
Food, clearance items, books and gift baskets cannot be returned or exchanged. Gift cards and e-gift certificates cannot be refunded or redeemed for cash. Additional holiday exclusions are listed in the seasonal section.
How do I arrange an online return?
Contact websales@gourmetwarehouse.ca with your order number before sending anything back. Wait for authorization and return instructions. Unauthorized returns are not credited or shipped back.
My order arrived broken. What should I do?
Email photos of the damage and your order number to websales@gourmetwarehouse.ca within 24 hours of receiving your order. Please follow these steps so our web store team can help resolve the issue.
What if an item is incorrect, missing or defective?
Contact websales@gourmetwarehouse.ca with your order number and a description of the problem so the team can review it. The returns policy covers return shipping when the return is due to our error, such as an incorrect item; ask the team to confirm instructions for your case.
When will my refund be processed?
Refunds for returned products are processed after we receive and inspect the returned items. Refund processing takes 3–10 business days, including refunds for cancelled orders. Product returns may require an additional 5 business days or more to complete the return and refund process.
If a product is returned in unsellable condition or without proper protective packaging, a 20% restocking fee will be deducted from your refund.
For an update on an authorized return, contact websales@gourmetwarehouse.ca.
Gift cards & gifting
Choose a thoughtful gift—and the right way to redeem it.
What is the difference between a gift card and an e-gift certificate?
Physical gift card: redeem in our Vancouver store only; available for in-store pickup.
E-gift certificate: emailed to the recipient and redeemable on our website only. The two formats are not interchangeable. Choose your gift card.
Can I transfer a balance between a physical gift card and an e-Gift Certificate?
Yes, balances can be transferred in either direction. Email websales@gourmetwarehouse.ca with your physical gift card’s 16-digit code or your e-Gift Certificate code so we can verify the remaining balance and arrange the transfer.
E-Gift Certificates cannot be redeemed at store tills and must first be converted to a physical gift card. Please request transfers before visiting, especially during the holiday season. In-store requests may occasionally be accommodated, but immediate processing is not guaranteed.
Can I choose the amount and add a message?
Yes. Gift options start at CAD $25 and allow a personalized message. Choose the amount and enter the requested recipient details on the relevant gift card or e-gift certificate order page.
Do physical gift cards expire or have service fees?
Our physical gift cards have no expiry date and no service fees. For help with a card or e-gift certificate, contact websales@gourmetwarehouse.ca.
What if my gift card is lost, damaged or not working?
Lost or stolen gift cards cannot be reissued. If a card is damaged or you have a redemption problem, contact websales@gourmetwarehouse.ca or call 604-253-3022.
Do you offer gift baskets, boxes and crates?
Yes. Explore our gourmet gift collection and read the selected product’s contents and options before ordering. Gift baskets are final sale. Custom baskets and corporate orders are also available. For special requests and professional customization enquiries, contact baskets@gourmetwarehouse.ca.
Cooking classes & private events
Find your next culinary experience.
What kinds of cooking classes do you offer?
We offer hands-on and demonstration classes for a range of skill levels. Each listing provides its format, chef, schedule and menu. Explore upcoming cooking classes.
Is there a minimum age for cooking classes?
Participants must be at least 19 unless the individual class listing states otherwise.
Is the cooking school wheelchair accessible?
The cooking school is on the upper mezzanine and does not have wheelchair access. The ground-floor retail store is wheelchair friendly. Contact us before booking if you would like to discuss access needs.
Can you accommodate food allergies at an event?
Our private-event information states that allergen-free food cannot be guaranteed. Contact the team before booking a class or event to discuss any allergy or dietary requirements.
Can I cancel or transfer a cooking-class booking?
Up to 14 Days – before the scheduled class, we will credit 100% of the class price (store credit) minus a processing fee per person registered: $25 for demo class, $30 for hands-on, and $50 group purchases (e.g., 5+ people).
Less Than 14 Days – As we need to plan our menus and purchase food based on the number of participants attending, no refunds or credits can be issued for cancellations less than 14 days before a class. You may choose to send someone in your place.
Waiting List
If a class is sold out, you are welcome to call the store and add your name to the waiting list:
Phone: 604.253.3022
- By purchasing a cooking class (online, in-store, or over the phone), you automatically agree to aforementioned terms & conditions.
- If you have any questions, please contact us at: service@gourmetwarehouse.ca
Can I book a private or corporate cooking event?
Yes. Private demonstration classes, hands-on experiences and venue rentals are available. Reservations require a 50% deposit; pricing is on a buy-out basis and an 18% gratuity is added. Explore private events and enquire.
Visit & contact us
A Vancouver destination for curious cooks since 1998.
Where is the store, and is parking available?
Find us at 1340 East Hastings Street, Vancouver, BC V5L 1S3. Free parking is available at the back of the store. The store is open to the public. View location and contact information.
Who should I contact for help?
For online orders and product enquiries: websales@gourmetwarehouse.ca or call 604-253-3022 and ask for online customer support.
For in-store product enquiries: service@gourmetwarehouse.ca or call 604-253-3022.
Include your order number when asking about a purchase.
Where can I read your privacy policy?
Our privacy policy explains the information collected, how it is used and your choices about marketing communications.
Holiday policies
Holiday season
Plan your holiday shopping with helpful information on seasonal orders, delivery and returns.
What is the holiday return window?
Purchases made from November 1–December 24 are eligible for return or exchange until January 4, with the original receipt or gift receipt. Items must be unopened, unused and in their original packaging. Read the holiday policy.
Which holiday purchases are excluded?
Black Friday/Boxing Week Sale items marked final sale are excluded from the extended holiday return window. Food, clearance items, books, gift baskets, and beauty and hygiene products are final sale and cannot be returned or exchanged. Seasonal items cannot be returned or exchanged after November 30.
What is the Christmas delivery deadline?
For Christmas gift baskets, ordering in early to mid-December is recommended, depending on the destination. Use these general guidelines to plan your order:
- Vancouver & BC: Mid-to-late December.
- Alberta: Mid-December.
- Manitoba, Saskatchewan, Ontario & Quebec: Early-to-mid December.
- Rural and remote areas within our delivery regions: Earlier in December.
Ordering early helps avoid the holiday rush. Winter weather and increased carrier volume can affect transit times, particularly for longer-distance and rural deliveries.
Exact dates vary each year. Delivery cutoffs depend on the destination and service; Christmas arrival is not guaranteed. Check our shipping page for current seasonal notices. If you have questions about your destination or timing, contact websales@gourmetwarehouse.ca before ordering.
What should I know about special orders and December holds?
Please allow at least 6–12 weeks for special orders. In-store special orders require a non-refundable 50% deposit, while special orders initiated online require full payment upfront. Christmas arrival cannot be guaranteed for special orders placed on or after October 1. Sale items, including Black Friday promotions, require full payment to be held. During December, this requirement applies to all items.