Ontario & Quebec
Order by
Dec 11
Order early for Christmas
Plan ahead for the longer journey.
Shipping information
From our store.
To your door.
Your guide to delivery, shipping rates and picking up your favourites in Vancouver.
Christmas shipping2026
Your Christmas delivery guide.
A thoughtful gift starts with a little planning. Find the order cutoff for your destination and get your holiday shopping underway.
Alberta, Saskatchewan
& Manitoba
Order by
Dec 16
Order early for Christmas
Allow extra time for rural addresses.
Rest of British Columbia
Order by
Dec 16
Order early for Christmas
For delivery outside Vancouver.
Vancouver & around
Order by
Dec 22–23
Order early for Christmas
For local shipping to your door.
Orders placed after these dates may arrive after Christmas. Please order early, especially for rural and remote addresses. Weather and carrier volume can affect delivery; Christmas arrival cannot be guaranteed. For help planning a time-sensitive order, contact our web store team.
Find your delivery options.
Start with your destination. Address and product restrictions apply.
Plan your delivery
Where is your order going? Select a province or territory on the map.
Shipping available*Not currently servedSelected
British Columbia
Choose an area, or check your postal code.
YOUR DESTINATION
Vancouver
Select a province on the map or choose a destination from the list to see its rate and requirements.
All amounts are in CAD. This guide shows published starting rates, not a live shipping quote. Check your cart or checkout for the actual charge and available options.
| Destination | Shipping rate | Minimum subtotal |
|---|---|---|
| Vancouver | $13 flat rate | — |
| British Columbia · outside Vancouver | From $23 | — |
| Alberta | From $26 Rural: from $33 | $80 before tax |
| Saskatchewan & Manitoba | From $28 Rural: from $37 | $80 before tax |
| Ontario | From $31 Rural: from $35 | $80 before tax |
| Quebec | From $32 Rural: from $41 | $80 before tax |
| Vancouver in-store pickup | Free | BC billing address required |
An $80 minimum order subtotal, before tax, applies to shipments to Alberta, Saskatchewan, Manitoba, Ontario and Quebec. Some exceptions may apply; please contact us for details.
Where we currently ship
Eligible addresses in British Columbia, Alberta, Saskatchewan, Manitoba, Ontario and Quebec. Shipping is unavailable to Atlantic Canada, the three territories and addresses outside Canada.
How much does shipping cost?
Shipping within Vancouver is CAD $13. Rates for other destinations start at $23 elsewhere in British Columbia; $26 for Alberta ($33 for rural locations); $28 for Saskatchewan and Manitoba ($37 for rural locations); $31 for Ontario (rural from $35, depending on postal code); and $32 for Quebec (rural from $41, depending on postal code). All rates are in Canadian dollars. Your final quote depends on the order and destination. Check your cart or checkout for the actual charge. A shipping surcharge may apply to bulk orders and orders that require multiple boxes.
Is there a minimum order for shipping?
Orders shipping to Alberta, Saskatchewan, Manitoba, Ontario or Quebec require a merchandise subtotal of at least CAD $80 before tax under the published shipping policy. Some exceptions may apply; contact us for details.
Before you check out.
A few important details about what we can send and where.
Can electrical products be shipped outside British Columbia?
No. Our published shipping policy restricts electrical products to delivery within British Columbia.
Can you deliver to a PO box or hotel?
We do not ship to hotels. Some restrictions apply to PO box addresses. Before placing an order for delivery to a PO box, contact websales@gourmetwarehouse.ca to confirm whether we can ship to your address.
Can refrigerated or frozen products be shipped?
Refrigerated and frozen products are available for local in-store pickup only. We do not ship refrigerated or frozen products.
How is shipping calculated?
Your shipping estimate depends on item availability and the shipping option you choose. Many items have weight-based rates. Shipping weights are rounded up to the next full pound.
Shop online. Pick up in store.
Free pickup at 1340 East Hastings Street, Vancouver, for customers with a British Columbia billing address.
Choose your pickup date and time at checkout.
Free parking is available at the back of the store.
How do I schedule my in-store pickup?
Select “Vancouver In-Store Pickup” at checkout, then choose an available date and time slot from the 14-day calendar. Same-day pickup may be available, provided there are at least two hours to prepare your order.
When and where should I collect my order?
Collect your order during your selected time slot at The Gourmet Warehouse, 1340 East Hastings Street, Vancouver. Head inside the store to the customer service desk to retrieve your order.
If a product availability issue prevents us from preparing your order as scheduled, we’ll contact you before your pickup time to resolve it.
Can’t make your selected pickup time? Please contact our web store team at 604-253-3022 or websales@gourmetwarehouse.ca to choose another available date and time. If you miss your scheduled pickup without rescheduling or contacting us, your order will be cancelled and your payment refunded.
Can someone else pick up my order?
Yes, except for high-value items. When placing your order, enter your designated pickup person’s full name in the checkout comment field. They must bring government-issued photo ID so we can confirm we’re handing your order to the right person. Cab drivers, Uber drivers and couriers cannot collect orders.
To change your pickup person, email websales@gourmetwarehouse.ca with their full name to confirm that you authorize them to collect your order. Forward your “Ready for Pick up” email to them.
High-value items: Third-party pickup is not permitted. The original credit cardholder must be present with the physical card used for payment and matching government-issued photo ID.
What do I need to bring with me?
Bring government-issued photo ID matching the name of the designated pickup person, and have your order number handy so our team can locate your order quickly.
In some cases, you must also present the physical card used for payment. For high-value items, the original credit cardholder must attend in person with that card and matching government-issued photo ID.
A little help along the way.
For questions about an existing purchase, please include your order number.
When will my order arrive?
Delivery depends on product availability, destination and the shipping option selected. For a time-sensitive order, ask websales@gourmetwarehouse.ca before purchasing. An order date should not be treated as a guaranteed arrival date.
How can I check my order or get help with a delay?
Visit My Account if you ordered using an account. For an update—including guest orders—email websales@gourmetwarehouse.ca with your order number. If you have received a tracking link, check it for the carrier’s latest update.
Can I change or cancel an order?
Contact websales@gourmetwarehouse.ca or 604-253-3022 as soon as possible with your order number and requested change. The team will confirm what is possible for your order; a change or cancellation is not guaranteed.
What if my order arrives damaged?
Email photos of the damage and your order number to websales@gourmetwarehouse.ca within 24 hours of receiving your order.
How do I arrange a return?
Contact our online customer service team for authorization before sending anything back. Your order number is required. See Returns & exchanges below for eligibility, exclusions and the return window.
Order policies.
Additional information about purchases and product availability.
Order acceptance and cancellation
We may refuse or cancel an order for reasons including product or service availability, errors in a product description or price, errors in your order, or other reasons. We may also refuse or cancel an order if fraud or an unauthorized or illegal transaction is suspected.
Availability, errors and inaccuracies
Our product and service offerings are continually updated. Prices, descriptions or availability may be inaccurate, and updates to our website or advertising may be delayed. We cannot guarantee the accuracy or completeness of prices, product images, specifications, availability or services. We may update information and correct errors, inaccuracies or omissions at any time without prior notice.
Returns & exchanges policy.
Return eligibility, refund timing and holiday exceptions—all in one place.
Can I return or exchange my purchase?
Eligible items may be returned or exchanged within 30 days of purchase. They must be unused, unopened and in their original packaging with all accessories. Your order number and prior authorization from our online customer service team are required. Read the full returns policy.
Which items are final sale?
Food, clearance items, books and gift baskets cannot be returned or exchanged. Gift cards and e-gift certificates cannot be refunded or redeemed for cash. Additional exclusions are listed under holiday returns below.
How do I arrange an online return?
Contact websales@gourmetwarehouse.ca with your order number before sending anything back. Wait for authorization and return instructions. Unauthorized returns are not credited or shipped back.
What if an item is incorrect, missing or defective?
Contact websales@gourmetwarehouse.ca with your order number and a description of the problem so the team can review it. The returns policy covers return shipping when the return is due to our error, such as an incorrect item; ask the team to confirm instructions for your case.
When will my refund be processed?
Refunds for returned products are processed after we receive and inspect the returned items. Refund processing takes 3–10 business days, including refunds for cancelled orders. Product returns may require an additional 5 business days or more to complete the return and refund process.
If a product is returned in unsellable condition or without proper protective packaging, a 20% restocking fee will be deducted from your refund.
For an update on an authorized return, contact websales@gourmetwarehouse.ca.
What about items purchased for staging?
Items purchased for staging are subject to a 25% restocking fee upon return.
Are there other exclusions I should know about?
There is no warranty on cutting boards. Lost or stolen gift cards cannot be reissued. For items purchased in store, breakables are checked before leaving; items broken after leaving the store are not returnable.
What is the holiday return window?
Purchases made from November 1–December 24 are eligible for return or exchange until January 4, with the original receipt or gift receipt. Items must be unopened, unused and in their original packaging. Read the holiday policy.
Which holiday purchases are excluded?
Black Friday/Boxing Week Sale items marked final sale are excluded from the extended holiday return window. Food, clearance items, books, gift baskets, and beauty and hygiene products are final sale and cannot be returned or exchanged. Seasonal items cannot be returned or exchanged after November 30.
What should I know about special orders and December holds?
Please allow at least 6–12 weeks for special orders. In-store special orders require a non-refundable 50% deposit, while special orders initiated online require full payment upfront. Christmas arrival cannot be guaranteed for special orders placed on or after October 1. Sale items, including Black Friday promotions, require full payment to be held. During December, this requirement applies to all items.