Christmas Return Policy
In Store & Online
Holiday Returns/Exchanges Policy
No refunds/exchanges on food items. All clearance items and books are final sale.
Special orders take at least 6-12 weeks for arrival and 50% deposits are non-refundable. Special orders cannot be guaranteed to arrive before Christmas Day.
Full refunds/exchanges will be honored if unopened, unused and in original packaging. Purchases made between Oct 24 - Dec 24 can be returned/ exchanged until Jan 15 with original receipt or gift receipt - this does not apply to Black Friday/Boxing Week sale items marked "Final Sale". There is no warranty on cutting boards. Due to the intimate nature of Tweezerman beauty & hygiene products, these items are considered "Final sale". Gift cards are not redeemable for cash. Lost or stolen gift cards cannot be re-issued.
No refunds/exchanges on gift basket items. We check all breakables before they leave the store - once they leave the store they are your responsibility and are non-returnable if broken. Items bought for staging purposes will incur a 20% restocking fee upon return.
Seasonal items cannot be returned/exchanged after Nov 30. Items cannot be put on hold without full payment during December.
Returns Policy
- An Order Number is required for all refunds and exchanges.
There are no refunds or exchanges on any food items. All clearance items and books are final sale.
- Full returns/exchanges will be honoured if the product is unopened, unused, and in its original packaging with all accessories. Refunds and exchanges must be within 30 days of purchase. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect item).
- For items received from an online order that have arrived broken, please send photo documentation of the damages to websales@gourmetwarehouse.ca along with your order number within 24 hours of receipt.
- You should expect to receive your refund once we received and verify the returned order.
- Any product returned to The Gourmet Warehouse without prior authorization from The Gourmet Warehouse Online Customer Service will be considered an unauthorized return, and the customer will not receive credit for the product and The Gourmet Warehouse will not ship the product back to you.
- No exchanges will be issued or accepted over 30 days of purchase.
- Gift Cards and E-Gift Certificates are not redeemable for cash, lost or stolen gift cards cannot be re-issued.
- There are no refunds/exchanges on Gift Baskets.